We are committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our online forms, or engage with our IT services.
This policy applies to personal data collected through our own website and communications. Where we provide IT, hosting, website, app, server or technical support services to business clients, we may also process personal data on behalf of those clients. In such cases, the client is usually the data controller and we may act as a data processor, depending on the nature of the service and the agreement in place.
1. Who We Are
This website is operated by Final Target. If you have any questions about this Privacy Policy or how we handle personal data, you can contact us using the contact details provided on our website.
2. What Information We Collect
We may collect and process the following types of personal information:
- Personal details such as your name, company name, email address, phone number and message details when you contact us or submit an online form.
- Technical information such as your IP address, browser type, device type, operating system, referral source, pages visited, time spent on the website and general website usage data.
- Service-related information such as project requirements, support requests, domain details, hosting details, server information, website access details, app requirements and other information you choose to provide to us.
- Communication information such as emails, support messages, enquiry details and records of our correspondence with you.
3. How We Collect Information
We may collect personal information when you:
- Visit our website.
- Submit a contact form.
- Request a quotation or consultation.
- Communicate with us by email, phone or other channels.
- Use our hosting, server, website, app, email or technical support services.
- Provide access details or technical information for a project or support request.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to your enquiries.
- Provide quotations, proposals and consultations.
- Deliver IT, website, hosting, server, app, email and support services.
- Manage client relationships and project communication.
- Improve our website, services and user experience.
- Maintain security, prevent misuse and protect our systems.
- Process payments, invoices and business records.
- Send service updates or relevant business communications.
- Comply with legal, regulatory and contractual obligations.
We will only send marketing communications where we have a lawful basis to do so. You may opt out of marketing communications at any time.
5. Lawful Basis for Processing
We process personal data where one or more lawful bases apply, including:
- Consent, where you have given permission for a specific purpose.
- Contract, where processing is necessary to provide services or take steps before entering into a contract.
- Legal obligation, where we must process information to comply with the law.
Legitimate interests, where processing is necessary for our business operations, service delivery, security, communication or improvement of our services, provided your rights do not override those interests.
6. Client Data and Online Forms
As an IT solutions provider, we may help clients collect data through websites, contact forms, booking forms, registration forms, customer portals, apps or other digital systems.
Where a client decides what data is collected and why it is collected, the client is usually the data controller. Where we process that data only on the client’s instructions, we may act as a data processor.
Clients are responsible for ensuring that their own privacy notices, consent wording, lawful basis and data collection practices are appropriate for their business and legal obligations.
7. Hosting, Servers, Apps and Technical Support
Where we provide hosting, server management, app development, website support, email support, maintenance or security services, we may have access to personal data stored within client systems.
This may include website form submissions, user account data, email records, database information, server logs, backups, technical logs and access credentials.
We access such information only where reasonably necessary to provide the relevant service, resolve technical issues, maintain systems, improve security, perform backups or comply with agreed support requirements.
8. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website performance and understand how visitors use our website.
Cookies may collect information such as browser type, device information, pages visited and usage patterns. You can usually control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some websites.
Where we use analytics tools such as Google Analytics, the information is used to understand website traffic and improve our website and services.
9. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary, including:
- Hosting providers.
- Cloud service providers.
- Email service providers.
- Payment processors.
- Website, app or software providers.
- Analytics providers.
- Professional advisers.
- Regulatory or legal authorities where required by law.
- We do not sell your personal information.
10. International Transfers
Some of the tools, hosting providers, cloud systems or third-party services we use may process data outside the United Kingdom. Where this happens, we aim to use appropriate safeguards and reputable service providers that support data protection obligations.
11. Data Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include access controls, password protection, secure servers, firewalls, SSL encryption, backups, monitoring, security updates and restricted access to systems where appropriate.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to reduce risks through reasonable and practical safeguards.
12. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including service delivery, business records, legal obligations, accounting requirements, dispute handling, security and support.
Retention periods may vary depending on the type of data, the nature of the service, contractual requirements and legal obligations.
13. Your Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete personal data where applicable.
- Object to certain types of processing.
- Request restriction of processing.
- Request transfer of your personal data.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
These rights are not absolute and may depend on the circumstances and legal basis for processing.
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or policies of those third-party websites. You should review their privacy policies before providing any personal information.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date.
16. Contact Us
If you have any questions about this Privacy Policy, your personal data, or how we handle data protection matters, please contact us using the contact details provided on our website.
17. Complaints
If you are unhappy with how we handle your personal data, you can contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.