Final Target provides a range of IT, web, app, server, hosting, digital, marketing and technical services. Some services are delivered directly by us, while others may involve third-party suppliers, platforms, software providers, hosting companies, domain registrars, advertising networks, payment gateways or licensing providers.
By placing an order, approving a quotation, paying an invoice, signing a proposal, or asking us to proceed with any service, you agree to this Purchase Policy, the relevant invoice, the agreed scope of work, and any applicable third-party supplier terms.
1. Scope of Service
Each purchase is limited to the service, product, package, licence, subscription, deliverable or support item stated in our quotation, proposal, invoice or written confirmation.
Anything not clearly included in writing is not included.
Any additional request, amendment, revision, technical change, extra feature, rework, integration, configuration, migration, content update, design change, support request, urgent task or out-of-scope work may be treated as a separate chargeable item.
2. Third-Party Products and Services
For many products and services, Final Target acts as a reseller, dealer, intermediary, technical facilitator or purchasing agent.
This may include domains, hosting, servers, cloud services, software licences, advertising accounts, payment gateways, plugins, APIs, apps, subscriptions, security tools, email platforms and other third-party services.
Where a third-party provider is involved, their own terms, restrictions, pricing, renewal rules, cancellation terms, refund policies, service limits and technical conditions also apply.
Final Target is not responsible for third-party decisions, downtime, price changes, account suspensions, platform updates, rejected applications, licence restrictions, policy changes, service withdrawal or technical limitations outside our control.
3. Quotations, Invoices and Acceptance
All prices and services are based on the information available to us at the time of quotation or invoicing.
A purchase is accepted only when we confirm it in writing, issue an invoice, receive payment, or begin work following your approval.
The invoice defines what has been ordered and what will be supplied. The client is responsible for checking the invoice, service description, quantities, dates, fees and any limitations before making payment or authorising work.
Once a purchase is confirmed, the agreed service cannot be changed, extended or amended without our written approval and any applicable additional payment.
4. Pricing and Additional Charges
Prices are based only on the agreed scope.
Additional charges may apply where:
- The client requests changes after approval.
- The client asks for extra work not included in the original scope.
- Third-party costs increase.
- The project requires additional licences, tools, hosting, storage, plugins, integrations or subscriptions.
- The client delays the project and extra work is required to restart, revise or update it.
- Urgent work, weekend work, emergency support or priority handling is requested.
- Technical issues arise from third-party systems, old platforms, poor hosting, malware, unsupported software or incomplete access.
We are not required to provide a breakdown of our internal costs, margins, time allocation or supplier arrangements unless agreed in writing.
5. Payments
Payment terms are stated on the invoice, proposal or service agreement.
Project work may require a deposit before work begins, with further payments due at agreed stages or before delivery, launch, handover or completion.
Ongoing services, including hosting, support, maintenance, SEO, marketing, monitoring, licences and subscriptions, are normally billed in advance.
If payment is late, unpaid, reversed, disputed or incomplete, we may suspend work, withhold delivery, restrict access, pause services, remove support, stop campaigns or terminate the service without liability.
6. Changes, Revisions and Amendments
- All change requests must be made in writing.
- We are not obliged to accept any change once the order, invoice, scope or project has been approved.
- Where we accept a change, it may be subject to additional fees, revised timelines and third-party approval where applicable.
- Minor corrections may be included only where expressly stated in the agreed scope. Design preferences, new ideas, extra features, structural changes, technical changes, new pages, new integrations, new content, additional revisions and repeated amendments are chargeable unless clearly included in writing.
7. Cancellations and Refunds
Cancellation requests must be made in writing.
Deposits, setup fees, consultation fees, audit fees, licence fees, domain fees, hosting fees, advertising spend, third-party costs, completed work and work already started are non-refundable unless we agree otherwise in writing.
For ongoing services, cancellation takes effect at the end of the current paid billing period or after any agreed notice period. Fees already paid for the current period are non-refundable.
Third-party products, licences, subscriptions, domains, hosting packages and digital services may be non-refundable once ordered, activated, registered, renewed or supplied.
8. Delivery and Timelines
Any delivery date or timeline depends on the client providing all required information, access, content, approvals, login details, assets, feedback and payments on time.
We are not responsible for delays caused by missing information, late approvals, third-party platforms, supplier delays, technical restrictions, security issues, payment delays or matters outside our control.
Estimated timelines are not guarantees unless expressly confirmed in writing.
9. Client Responsibilities
The client is responsible for providing accurate information, clear instructions, lawful content, correct business details, required access, brand materials, images, text, approvals and payment on time.
The client is also responsible for ensuring that any material supplied to us does not infringe third-party rights, laws, regulations, platform policies or data protection obligations.
We are not liable for errors, delays, losses or additional costs caused by incorrect information, incomplete instructions, late feedback, missing access or client-supplied material.
10. Digital Marketing, SEO and Advertising
SEO, SEM, PPC, social media advertising, digital marketing and campaign management depend on third-party platforms, search engines, algorithms, audience behaviour, competition, budgets, market conditions and client cooperation.
We do not guarantee rankings, traffic, leads, sales, conversions, account approval, advertising performance or commercial results.
Advertising spend is separate from our management or service fees unless clearly stated otherwise.
11. Hosting, Servers and Technical Services
Hosting, server, cloud, email, security and technical services may be affected by third-party providers, software updates, cyber incidents, traffic spikes, user behaviour, outdated systems, DNS changes, domain issues, platform limitations and external outages.
We will use reasonable skill and care when providing technical services, but we do not guarantee uninterrupted service, permanent availability, complete protection from cyber risks, or error-free operation unless covered by a specific service-level agreement.
12. Intellectual Property and Ownership
Ownership of final deliverables created specifically for the client transfers only after all related invoices have been paid in full.
Until full payment is received, all work, files, designs, code, content, configurations, documents and deliverables remain under our control.
We retain ownership of our pre-existing tools, templates, methods, frameworks, know-how, systems, libraries, processes and reusable components.
Third-party software, themes, plugins, licences, stock assets and platforms remain subject to their own licence terms.
13. Suspension or Refusal of Service
We may suspend, delay, refuse or terminate any service where:
- Payment is overdue.
- The client breaches this policy or any agreed terms.
- Required information or access is not provided.
- The work becomes unlawful, unsafe, abusive, misleading or technically unworkable.
- A third-party provider refuses, suspends or restricts the service.
- Continuing the service may expose us to legal, financial, technical or reputational risk.
14. Liability
Final Target is not liable for indirect losses, loss of profit, loss of revenue, loss of data, business interruption, loss of goodwill, missed opportunities, platform restrictions, third-party failures, supplier decisions or consequences arising from client delay, incorrect information or unauthorised changes.
Where liability cannot be excluded by law, our total liability is limited to the amount paid to us for the specific service giving rise to the claim.
We are not liable for third-party products, platforms, suppliers, licences, hosting providers, registrars, payment gateways, advertising networks, search engines or software vendors.
15. Complaints
If there is an issue with a service, the client must notify us in writing as soon as possible and provide clear details of the problem.
We will review the matter and, where appropriate, offer a practical solution within the agreed scope.
Issues caused by third-party providers, client delay, incorrect information, unauthorised changes, expired services, unpaid invoices or out-of-scope requests may be chargeable to investigate or resolve.
16. Governing Law
This Purchase Policy is governed by the laws of England and Wales, unless another jurisdiction is expressly agreed in writing.
Any dispute shall be subject to the courts of England and Wales.
17. Updates to This Policy
We may update this Purchase Policy from time to time. The latest version published on our website will apply to new purchases unless otherwise agreed in writing.